Company Description
IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Singapore is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Singapore creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Pte. Ltd. owns and operates three omnichannel stores in Singapore, including IKEA Alexandra, IKEA Tampines and IKEA Jurong. To learn more, visit IKEA.sg
About the job
• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.
Your assignment
- My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
- I have the knowledge, confidence, and desire to make customer payment easy.
- I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
- My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
- I have the knowledge, confidence, and desire to make customer payment easy.
- I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
- I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
- I use the till to accurately register products and register payment from customers according to given routines.
- I ensure our store is a safe and secure environment at all times for visitors and colleagues.
- I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
- I use the till to accurately register products and register payment from customers according to given routines.
- I ensure our store is a safe and secure environment at all times for visitors and colleagues.
Qualifications
- You are a self-motivated, team player and desire to take on responsibility to do a good job.
- Good communication skills, service-oriented, fluent in English and basic knowledge of PC skills.
- Passion for retailing, positive attitude in work and able to work under pressure in a fast-paced environment.
- You are energetic, friendly and pleasant with an out-going personality.
- 1 year working experience in the same capacity
