Job Description
- Provide comprehensive support for shore-based infrastructure, applications, and end users.
- Provide infrastructure support for a network consisting of switches, firewalls and maintain the reliability of the network and systems infrastructure.
- Monitor backup server and enterprise backup system to ensure the recovery of user data and email systems.
- Set-up and maintain IT equipment in Auditorium, Boardroom and other meeting spaces as required.
- Coordinate with vendors for the procurement and servicing of IT equipment.
- Manage company domain name and public IP addresses.
- Administer Active Directory, DNS, DHCP and MS O365.
- Assist in server monitoring, configuration, installation, and setup user sccount / security administration.
- Provide multi-level support and convey resolutions for issues pertaining to software, hardware, printers, e-mail, network and telecommunication.
- Configure IT profiles and equipment.
- Provide expert knowledge on Microsoft Office and other Windows applications to resolve issues.
- Analyze, monitor, and resolve application and system failures and provide general analysis and operational support.
- Carry out scheduled and emergency maintenance of managed systems to ensure that the production platform runs at optimal capacity.
- Initiate installations of application software and updates.
- Resolve application and system failures.
- Facilitate end-user communication and computing for ships at sea.
- Collaborate with ship personnel and make visits to ships as required.
- Engage with third-party vendors and Telco providers for infrastructure maintenance and ship communications.
- Extend support to colleagues in other regions as the company expands.
- Update IT and user inventory / data and produce monthly reports.
- Understand the potential cyber vulnerabilities in computer-based systems and technical procedure and protection measures to ensure availability and integrity of systems and data.
- Minimum Diploma holder in relevant discipline with minimum 3 years of experience.
- Must have strong computer hardware and software proficiency.
- Experience in maritime sector and operations, and strong familiarity with navigational aids and maritime communication systems.
- Able to troubleshoot and problem solve.
- Good communication skills, team player & able to work in challenging ICT environment.
- Able to travel overseas and board vessels and perform duties on ships in shipyard & anchorage.
- May need to work on weekends and public holidays.
- Candidate with maritime industry experience will be an added advantage.
Chan Chee Meng
EA 07C3069
R1110620
