Job Description
- Industry/ Organization Type: Rental & Sales/ Construction Equipment
- Position Title: Customer Success Executive
- Working Location: Paya Lebar
- Working Hours: 5.5 days, Mon-Fri (8 am-5 pm/9 am-6 pm), Alternate Sat (8 am-5 pm)
- Salary Package: Basic Salary + Variable Bonus
- Duration: Permanent
Key Responsibilities
- Handle customer inquiries via phone, email, walk-in, and live chat with professionalism and empathy.
- Provide accurate details about our products, services, and rental terms.
- Quickly resolve customer issues to ensure satisfaction and loyalty.
- Efficiently handle equipment rental bookings, changes, and cancellations.
- Identify sales opportunities during customer interactions by understanding their needs and suggesting suitable rental equipment and services.
- Guide customers through the rental process, upselling and cross-selling where appropriate.
- Meet and exceed monthly sales targets by turning inquiries into sales and rental agreements.
- Stay updated on promotions, deals, and new products/services to inform customers.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Work with logistics and maintenance teams to ensure equipment availability and readiness.
- Process payments and handle financial transactions with confidentiality and accuracy.
- Provide feedback on customer service processes and equipment offerings to improve business operations.
APPLY NOW!!!
- Minimum Diploma holder, additional certificates in Customer Service, Sales, or related fields are a plus.
- Familiarity with sales software/ CRM tools, or with knowledge in equipment rental industry is an added advantage.
- Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
- Ability to work in a fast-paced environment.
- Candidates without experience are welcome to apply, training will be provided.
Kindly apply through ANY of the following methods:
- Submit your application by clicking the APPLY button;
- Email your resume to Job(at)anradus.com.sg. Kindly indicate #67376 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781
