Requirements & Responsibilities
- Design applications in Core Java Language and AAOD tool of Avaya Platform.
- 5+ Years in Avaya applications in banking/financial services industry.
- End to End Development of applications in Phase 1 and Phase 2
- Create Dashboards using Dot Net Framework and C# language.
- Responsible for IVR Report designing using C#, .Net etc
- Involved in SDLC, and assisting in application related issues.
- Understanding the requirements and doing analysis, project planning and estimation.
- Migration of Nortel application to IVR application.
- Involved testing of the application.
- Responsible for Customer Training and production support
- Supporting on day-to-day issues.
- Customization in DB schema and Creating Stored Procedures according to reports requirements.
- Knowledge on Avaya Contact Centre solution is preferred.
- Possess good knowledge on 3 tiers-architecture
Understand the application architecture, and interfaces to upstream/downstream. - Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA
- Proactively Identify opportunities for preventive Measures
