Reporting to the Assistant / Deputy Director, you will assist to achieve the divisional goals and approved operational performance (including KPIs, objectives and budgetary goals). You will be leading and managing an Executive team and Patient Information Associate (PIA) team , overseeing the daily operations of the following:
- Facilitation of inpatient visitors in accordance to the Visitation Policy
- Concierge services
- Manage and enforce visitors’ compliance to the Visitation Policy
- Manage and resolve visitors’ feedback/complaints arising from the department’s operations promptly. Offer service recovery if necessary.
You will also assist to support Director on behalf of the Deputy Director during his/her absence to ensure smooth running of the daily operations. You will also assist and support other departments within the division and designated secretariat roles assigned to the division.
Requirement
- Bachelor degree with preferably at least 5 years of supervisory experience in customer service, operations, estate management and related functions
- Keen interest in healthcare services
For interested candidate, please email your resumes to [email protected]
Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C45990
