Our client, one of Asia-Pacific’s leading organizations is looking for:
Customer Servicer Officer
Responsibilities:
- Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
- Perform proper follow up to ensure resolution within SLA.
- Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
- Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
- Any other tasks/duties that may be assigned.
- Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches
Requirements:
- Must have at least 1 year customer service experience in banking industry.
- Ability to multi-task and work independently.
- Excellent written and communication skills.
- Innovative and creative in problem solving with strong analytical skills.
- Ability to take ownership of tasks, with a positive work attitude.
- Strong knowledge of corporate products and services.
- Proficient in MS Office (Word, PowerPoint & Excel)
-------------------------------------------------------------------------------------------------------
Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Customer Service Officer”
Only shortlisted candidates will be notified.
-------------------------------------------------------------------------------------------------------
EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R22109615
