Job Responsibilities:
- Participate in ServiceNow implementation project.
- Drive ServiceNow related changes, configure and customize ServiceNow modules.
- Debugging and fixing technical problems.
- Preparation of technical documentation on Jira and Confluence.
- Perform unit testing on software deliverables and provide the relevant assistance during product test, integration test and user acceptance test.
- Provide post-implementation support and carry out investigation and troubleshooting when necessary.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or similar discipline.
- Minimum 4 years' experience in ServiceNow implementation project.
- Proficiency with ServiceNow development, such as scripting, workflows, and integrations.
- Proven problem-solving and analytical abilities.
- Experience working in Agile Scrum teams and productivity tools like Jira and Confluence.
- Exposure to DevOps tools like Jenkins and Kubernetes is a bonus.
