About STT GDC
STT GDC Pte Ltd (“STT GDC”) is a data centre provider headquartered in Singapore. With a global platform of data centres in the world’s major business markets across Singapore, India, Indonesia, Japan, the Philippines South Korea, Thailand, United Kingdom, Germany, and Malaysia. STT GDC offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers’ current and future colocation needs.
STT GDC, together with the group of companies, has a global strength matched by our local expertise – teams on the ground who know their home markets best and ensuring that every one of your data centres is developed and operated consistently according to our strictest global standards by our Technology and Centre of Operational Excellence teams, no matter where it is located.
Led by an experienced team, STT GDC brings together colocation facilities built to most stringent industry standards, together with scalable end-to-end data centre solutions, connectivity, support services, and cloud infrastructure solutions. Expanding our global platform and providing data centre solutions with flexible commercial terms are our strategic priority, in enabling our customers a greater access worldwide and ease of deployment.
At ST Telemedia Global Data Centres, we are Enabling Our Digital Futures.
Key Duties and Responsibilities
As the Manager of IT Operations Support, you will provide IT operational support to various entities within STT GDC.
- Oversee the IT helpdesk, ensuring high levels of end-user satisfaction through timely and effective support
- Assist with helpdesk support tasks, serving as a backup to the primary helpdesk lead.
- Coordinate, plan, and oversee IT-related activities and service delivery to ensure seamless operation and alignment with organizational goals.
- Ensure effective project and change management to deliver solutions that meet technical, functional, performance, and business requirements.
- Collaborate with internal teams and vendors to propose comprehensive technical solutions and key performance indicators (KPIs), ensuring vendors meet contractual obligations for successful project delivery.
- Maintain compliance with established enterprise technology practices and project management standards, ensuring quality and consistency.
- Track key project milestones and adjust project plans and resources as necessary to meet team objectives and deadlines.
- Oversee IT assets, inventory, and documentation to ensure accurate records and efficient operations.
- Facilitate communication across all enterprise areas that affect project scope, budget, risks, and resources, promoting transparency and coordination.
- Manage IT procurement processes, including obtaining quotations, entering procurement details into systems, and ensuring efficient procurement workflows.
- Respond to high-priority issues by traveling to various sites in Singapore as needed, even outside of office hours.
- Prepare, consolidate, and review reports and documentation to support project tracking, decision-making, and continuous improvement.
- Perform additional tasks as assigned by management to support overall IT and project operations.
- Any other tasks as assigned.
Requirements
- Bachelor’s degree in computer science or IT
- ITIL and/or Microsoft certification is preferred
- Minimum 8 years of working experiences in IT service delivery or related
- Experience with Microsoft products (Windows 10/11, Office 365, Azure, Azure Active Directory)
- Demonstrated knowledge in Networking, System Administration, cloud-based infrastructure and Cyber Security is a plus
- Knowledge in IT auditing is an advantage
- Team player who can work independently and work well under pressure
- Resourceful, self-motivated, proactive, organized and adaptable to fast changes
- Good communication skills and able to prioritize tasks effectively
