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Jobs in Singapore   »   Jobs in Singapore   »   Transportation / Logistics Job   »   NPS Manager (EV, Automotive Industry)
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NPS Manager (EV, Automotive Industry)

Byd (singapore) Pte. Ltd.

Byd (singapore) Pte. Ltd. company logo

About Us:

At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a dynamic NPS Manager to join our team and help accelerate our brand’s growth.


Roles & Responsibilities:

Manage and handle BYD Vehicles, Net Promoter Score (Singapore, Philippines, Laos, Cambodia)

This include but not limited to:

  1. Establish a local Net Performance Score & Voice of Customer data identification system, analyze customer complaints, and refine product and service improvement points.
  2. Regularly produce analysis reports, report to the company, and provide decision-making direction for the company
  3. Establish customer complaint handling standards and processes, track the progress of dealer complaint handling, and evaluate the closed-loop handling effect.
  4. Conduct research & survey on customers, distributors and their aftersales.
  5. Score & compare performance, analysis sector & propose improvement.
  6. Provide an overview of BYD NPS landscape.
  7. Conduct NPS audit/check.
  8. Manage NPS database.
  9. Audit of 4S, 3S, 1S automotive shops and ensure compliance to carry CI, VI & others requirement.
  10. Oversea travelling is required to support above functions, especially South East Asia region.
  11. Oversee the NPS support (eg: Conduct research & survey on customers, distributors and their aftersales, regularly produce analysis reports, report to the company, and provide decision-making direction for the company).

Job Requirement:

  1. Degree in Bachelor's degree in business, marketing or other related field.
  2. 5 years working experience in automotive distributor/dealer environment.
  3. Conversant with Microsoft office, words, excel, power point etc.
  4. Those with software and IT knowledge is preferred.
  5. Proficiency in English and Mandarin (spoken/written).
  6. Good command in Mandarin and English in order to liaise with China HQ colleague.

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