About Us
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.
Job Description
At NTUC Health, we believe in empowering seniors to stay physically strong and engaged, helping them live with passion and purpose. We support both active seniors and those who are frail, offering activities to maintain their independence and functional abilities so that they can enjoy more healthy years. If you are passionate about helping seniors live well and age well, join us!
As a Centre Manager, you are responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Centre for Seniors. You will also handle client enquiries, and manage feedback, and client behaviour management.
You will
- Manage daily centre operations
- Lead and supervise care team
- Ensure that enrolment targets are met through partnerships and marketing
- Follow-up on visitors' enquiries
- Increase productivity through the continual streamlining of processes and workflows
- Ensure compliance with the International Organization for Standardization (ISO), regulatory and internal audits
- Represent the NTUC Health brand through positive and professional relationships with stakeholders
- Ensure that the team attends continuous internal and external training
- Oversee the centre programme for our seniors
- Organise and execute activities
- Train and guide care staff to lead and facilitate small group activities
- Promote active engagement and tailor activities to seniors' choices and abilities
- Track clients' outcomes and satisfaction
- Proactively engage the caregivers of our seniors
- Provide regular updates on seniors' medical and health conditions
- Communicate the beneficial outcomes of the centre's activities and events
- Manage feedback and complaints from caregivers
- Be responsible for incident management including reporting, timely escalation and timely resolution where possible
You should
- Thrive in a collaborative and dynamic environment
- Have strong communication and stakeholder management skills
- Minimum 5 years of managerial experience
- Be proficient in Google Suite Applications and digital tools (i.e. WhatsApp, YouTube, Zoom)
- Have a strong sense of adaptability (i.e. being creative and finding new ways of getting things done)
It would be great if you
- Have experience in community or healthcare settings or volunteering
- Have experience in event/training facilitation
- Can converse in local dialect
Qualifications
- Degree holder or equivalent
- At least 5 years of managerial experience
