Singapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more! The Associate Centre Manager is responsible for overseeing the day-to-day operations of the centre. This role involves supporting various administrative, operational, and client services functions to ensure smooth and efficient service delivery. The Associate Centre Manager also plays a key role in staff management, client engagement, and helping drive the growth of the centre.
1. Operations Management:
- Oversee and manage all day-to-day operations of the centre to ensure smooth functioning.
- Ensure the facility runs efficiently, adhering to operational goals and objectives.
- Develop operational processes and ensure adherence to company policies and standards.
2. Staff Management:
- Recruit and train staff, ensuring high levels of staff performance.
- Create and manage staff schedules, ensuring adequate coverage for all centre operations.
- Manage staff onboarding and offboarding.
3. Client Relations & Engagement:
- Serve as the point of contact for parents, addressing concerns and feedback.
- Ensure high-quality customer service and maintain strong relationships with clients.
- Organize regular parent consultations and reviews to discuss student progress or address any concerns.
4. Sales & Enrollment:
- Handle student enrollment processes, converting inquiries into sales.
- Promote centre programs and services to increase customer base and retention.
- Ensure all fee collections are timely and accurate.
- Generate sales reports for senior management.
5. Marketing & Publicity:
- Develop marketing strategies and promotional materials to attract new clients.
- Collaborate with external vendors to create promotional content such as videos, banners, and flyers.
6. Program Scheduling & Management:
- Plan and administer program schedules, ensuring smooth execution of all classes.
- Coordinate groupings of students and staff to optimize efficiency and coverage.
- Ensure timely communication of schedule changes to staff, and clients.
7. Vendor & Facility Management:
- Manage relationships with vendors and suppliers to ensure smooth operations.
- Oversee facility maintenance, including equipment upkeep and repairs.
8. Event & Project Management:
- Plan, manage, and execute centre events such as holiday programs, open houses, workshops.
- Lead any special projects aimed at developing or improving the centre's services.
9. Administration:
- Maintain all necessary paperwork including policies, forms, contracts, and other administrative documentation.
- Oversee centre management systems (e.g., databases, booking systems, apps).
- Streamline processes to improve operational efficiency and client satisfaction.
- Manage staff onboarding and offboarding.
10. Reporting & Assistance:
- Provide regular reports and data analysis to senior management on the centre's performance.
- Assist senior management with tasks, projects, and other personal assistance when needed.
Core Competencies:
- Excellent communication skills (written and spoken English).
- Proactive, resourceful, and able to handle challenges independently.
- Strong attention to detail and work ethics.
- Proven experience in operations or administrative role, preferably in an educational or learning centre setting.
- Strong organizational and time management skills.
- 4 weekdays and 1 weekend / 3 weekdays and 2 weekends (Weekdays: 10.30-7.30pm, Weekends: 9-6pm)
- Physical Branch: Novena MRT
