The WWH Revenue Analyst reports directly to the Director of Revenue Management. The Revenue Analyst supports the Worldwide Hotels portfolio’s revenue strategy through comprehensive analysis and reporting. This role ensures that all segments and distribution channels are optimised to maximize revenue opportunities in line with budget, forecast, pace, and market demand.
KEY KPI’s
- KPI 1: Identify and articulate any revenue opportunities and issues affecting RevPAR Index for the Worldwide Hotel portfolio. Provide actionable solutions promptly.
- KPI 2: Provides reports and market intelligence through close monitoring of competitors performance, strategies and pricing structures to Revenue Leadership to assist in creating detailed forecasts on a daily, weekly and monthly basis.
- KPI 3: Analyse and Communicates distribution channel performance to identify revenue opportunities, ensuring full optimisation of Public channels, GDS, OTAs, and other channels.
SPECIFIC DUTIES & RESPONSIBILITIES
Revenue Analysis & Data Management
- Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems including but not limit to Opera Cloud, Channel Manager, Revenue Management System and TARS.
- Support WWH Revenue team in preparing necessary documents, reports, and presentation for departmental, weekly revenue meeting, monthly reporting and quarterly review.
- Ensure that all necessary reports are maintained and systematically analysed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics.
- Compiles information, analyses and monitors actual sales against projected sales. Extracts and analyses data to draw viable/actionable business conclusions.
- Generates and provides accurate and timely results in the form of reports, presentations, etc. and serve as primary source for majority of reporting and analytical needs of the Revenue Management and Commercial teams.
- Analyses period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
- Explores opportunities that drive revenue, create value for hotels, and encourage innovation; challenges existing processes/systems/products to make improvements.
- Manage escalations for technical issues related to reservations, revenue management systems, and property management systems, coordinating with support teams for resolution.
Job Requirement
- Diploma or Degree in Hospitality, Business, or a related field from a recognized institution with a minimum of 2 years of hands-on experience in revenue management, distribution, reservations, front office, or analytics within the hotel industry
- Proficiency in key revenue management systems and tools such as Opera Cloud, revenue management system (IDeaS), TARS, Channel Manager like SiteMinder.
- Advanced skills in Excel (including complex formulas and data analysis), Word, PowerPoint, and Business Intelligence tools are essential. Strong analytical skills with a proven track record of identifying trends, solving complex problems, and using data-driven insights to inform strategic decisions. Must be adept at data manipulation and interpretation to enhance revenue strategies.
- Demonstrated aptitude for problem solving and problem identification.
- High levels of flexibility and adaptability.
- Strong team playing skills and act with utmost integrity.
