Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Jakarta Dubai and Philippines. We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.
Job descriptions:
Customer Care Team takes over after a new sign up by;
- Sending Personalised Welcome Message
- Introduce yourself, share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc
- Engage and build rapport to gather early feedback and provide support
Customer Care Team Engagement for Existing Members;
- Personalised Check-in message at 1/3/6 months
- Review members attendance & frequency
- Check in with members who stop coming regularly
- Offer suspension for medical or travel reasons (FOC for 1st time)
- Offer Jal Care kit for medical suspension
- Track and prepare Birthday Cards
- Maintain Complaint Tracker – ensure closure
Requirements:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Previous experience in customer service or a related field is preferred
- Able to handle cleaning duties such as mats sanitising, studio upkeep, Toilet hygiene, wrapping up the studio by end shift
- Admin background is a must
Must be able to commit either these hours;
7am - 3pm Weekdays, 8.30am - 5.30pm on Sundays
Only applied if you can commit to the hours.Training will be provided.
