Main Duties and Responsibilities
We are seeking an accomplished Reservations Assistant Manager to join us as part of the pre-opening team for the Mandai Rainforest Resort by Banyan Tree. As the Reservations Assistant Manager, you will be responsible for overseeing the Resort’s reservations operations to ensure efficiency, accuracy, and outstanding guest service. You will also play a key role in maximizing revenue through effective room inventory management and upselling strategies.
Key Responsibilities
- Responsible for upholding our brand standards for exceptional service by handling inquiries, resolving complaints, and ensuring accurate and timely processing of reservations.
- Implement strategies to optimize room occupancy and revenue, including managing room bookings, rate setting, and promotions. In performing this role, the incumbent will be required to analyze data, identify trends, forecast occupancy levels, and make recommendations for improvement.
- Stay updated on industry trends, competitive analysis, and best practices in reservations and revenue management.
- Cultivate a strong people culture by investing in the coaching and development of associates. The Reservations Assistant Manager will take ownership of people-management matters for the department including recruiting, upskilling and mentoring our associates. This includes coaching them to ensure that all day-to-day operational matters are handled on time and that guest expectations are met.
Job Requirements
- Bachelor’s Degree or full professional qualification in Business Administration, Hospitality Management or a related field.
- 4 to 6 years’ experience in a similar capacity in the hospitality industry, preferably in a property of similar standing.
- Strong interpersonal, communication and organizational skills.
- Team player with excellent and proven leadership skills.
