As a Consulting Sales Leader / Enterprise Service Manager (ESM), you will manage the working relationship with key customers, and develop / execute a long-term Professional Services strategy within the accounts. You will be a trusted advisor for our customers, and you will be responsible for all aspects of business development, relationship development, delivery oversight and program management.
Key job responsibilities
- Long term development of Cloud Strategy for Global / Public Sector customers
- Engage with customers to understand their business drivers and application portfolio
- Identify and develop specific opportunities; and supporting business cases
- Deal shaping, including estimations, deal pricing, contract negotiations and closing
- Planning and implementation of a portfolio of projects, including budget and deliverable responsibilities; and mitigation of delivery risks and issues
- Overseeing delivery of projects in account, ensuring high quality delivery
- Act as single person of contact for Customer executives, developing trusted relationships
- Educate customers on AWS services and translate those into a clear business value proposition
Basic qualifications
- IT consulting/management experience, with demonstrated IT Cloud Transformation experience in customer-facing roles
- Experience working with large multi-national or public sector organizations as the Consulting Services lead, Account and/or Relationship Manager
- A proven track record of managing and delivering large-scale enterprise IT projects
- A proven track record in managing Executive Customer relationships and key business stakeholders
- Experience with contract and statement of work development
Preferred qualifications
- Experience in IT Cloud Transformations
- Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets
- Enterprise IT management frameworks (e.g. COBIT, ITIL) and Enterprise cybersecurity management frameworks (e.g. ISO27001, NIST CSF)
- Broad enterprise systems technology experience including IaaS / virtualization technologies, SAP, Oracle, and custom applications
- Knowledge of local Government policies relating to procurement, data management and cybersecurity
