Main Duties and Responsibilities
We are seeking an enthusiastic and dynamic individual to join us as our Recreation Supervisor for the Resort. The incumbent will be responsible to lead and enhance our guests’ experience with their leadership skills and commitment to provide outstanding service.
Key Responsibilities
- Oversee the daily operations of the Recreation department, including pools, gym, and other recreational activities.
- Lead, train, and motivate the team to deliver exceptional guest experiences.
- Design, implement, and evaluate engaging recreational programs and activities tailored to guests of all ages.
- Interact with guests to promote recreational offerings, gather feedback, and foster a welcoming environment.
- Address any guest inquiries or concerns promptly and professionally.
- Ensure all recreational areas adhere to safety regulations and standards.
- Conduct regular inspections of facilities and equipment, maintaining a clean and safe environment for guests.
- Control and monitor inventories and materials.
- Work closely with other hotel departments, such as events and catering, to coordinate activities and enhance the overall guest experience.
- Maintain accurate records of participation, guest feedback, and program success to report to management and identify areas for improvement.
Job Requirements
- Diploma or a Professional Certificate in Recreation Management, Hospitality Management, or a related field.
- 1 – 3 years of experience in recreational management, experience in a supervisory role will be advantageous.
- Experience in a luxury hotel or resort setting will be advantageous.
- Strong leadership and team management skills with a proven track record of creating and executing engaging recreational programs.
- Excellent interpersonal and communication skills, with a customer-centric approach.
- Certification in First Aid and CPR is preferred.
