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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Receptionist
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Receptionist

Jones Lang Lasalle Property Consultants Pte Ltd

Receptionist


Key Responsibilities:

I. Operational Responsibilities:

  • Handle incoming calls, redirecting them appropriately, and taking accurate messages when necessary.
  • Manage and maintain an organized inventory of office and pantry supplies, placing orders when necessary.
  • Uphold and enforce security protocols, including visitor registration and access control procedures.
  • Generate reports and perform data entry tasks accurately and efficiently.
  • Offer administrative support to the CEO's office, including drafting correspondence, arranging appointments, and managing calendars.

II. Hospitality and Guest Service Responsibilities:

  • Provide exceptional executive and cordial guest service experiences.
  • Respond promptly to meet and exceed guests' needs.
  • Anticipate and action the needs or concerns of guests and VIPs to exceed client expectations.
  • Act as the primary point of contact for employees and their guests, addressing inquiries, issues, troubleshooting, and feedback related to workplace services, aiming to positively impact their care and comfort.
  • Strive to continually improve service performance and enhance the overall guest experience.
  • Warmly welcome guests upon arrival and register them according to guidelines.
  • Coordinate and execute special events, meetings, and conferences hosted by the CEO's office.
  • Collaborate with other departments to ensure smooth operations and seamless guest experiences.
  • Stay updated with current industry trends and developments related to guest services and reception activities.

III. Qualifications and Additional Requirements:

  • Able to multi-task and work under pressure in a fast-paced environment.
  • Preferably possess 5-8 years of experience in the hotel or airline industry, focusing on C-suite guest services.
  • Able to work independently while adhering to established standards and procedures.
  • Always maintain a professional and polished appearance, following the dress code policy.
  • Possess exceptional communication and interpersonal skills.
  • Exhibit strong organizational and time management skills.
  • Proficiency in MS Office suite and other related software.
  • Handle confidential information with utmost discretion.
  • Friendly and positive attitude towards guests and team members.
  • Familiarity with property safety, first aid, fire, and emergency procedures.
  • Participate in training and workshops to enhance rele

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