Responsibilities:
• Greeting customers, listening to their vehicle concerns, and understanding their service requirements. Provide excellent customer service throughout the entire service process.
• Coordinate with workshop technicians on the inspection of vehicles, discuss findings with customers, and recommending necessary repairs or maintenance based on vehicle's condition.
• Preparing quotations for repairs, including parts, labour, and any additional services required.
• Coordinating and scheduling service appointments to ensure an organized workflow and maximising efficiency at workshop.
• Keeping customers informed about the status of their vehicles, updating them on any delays or changes in the service timeline, and obtaining approval for additional repairs, if needed.
• Providing basic technical information to customers about their vehicle's condition, explaining repairs in non-technical terms, and addressing any questions or concerns.
• Suggesting additional services or maintenance that may be beneficial to the customer's vehicle and introduction of periodic promotion campaigns.
• Ensuring customer satisfaction by addressing any issues or complaints promptly and professionally.
• Maintaining accurate service records, customer information, and other relevant data in the service database.
• Other ad-hoc duties as assigned.
Requirements:
• Minimum GCE “N” level or Nitec in Automotive Trade
• At least 1 year of experience as Service Advisor in automotive industry is a PLUS
• Possesses of Class 3 driving license is a PLUS
To Apply:
Interested candidates who wish to apply for the advertised position, please click on “Apply Now” and “ATTN: RH”
Ryan Ho | Registration No: R24123911 | EA Licence No: 12C6253
Dynamic Human Capital Pte. Ltd. | 2 Kallang Avenue #03-08 CT Hub Singapore 339407
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.
https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data
