Executive, Partner Support
Job Summary
We are looking for a suitable and dynamic team member to join our expanding team. The suitable candidate should have the following skills sets and requirements.
The person should process partner handling skill, printer technical knowledge, loves to meet people and is enthusiastic in working with new technology and machines.
Key Accountabilities
- Proven ability to support inkjet printers and MFP, with a good knowledge of print technology, including laser technology
- Ability to render technical support to service partner staff(s) and manage their experience including SLA and KPI management
- Ability to build and improve strong working relationship with service partner staff(s). (e.g. communication, collaboration, issue resolution) and drive continuous improvements in behaviour, performance and providing training as and when required
- Monthly review partner performance and provide support plan such as training or partner program
- Able to manage partner
- Ability to manage, schedule and coordinate maintenance servicing, delivery and installations as well as tracking spare parts and consumables movement
- With MPS knowledge is advantage
Key Job Requirements
Job / Skills Competencies
- Troubleshoot Skill - knowledge on print technology
- As one of technical/service escalation point for ASP
- Resilient and adaptable with partner and service mindset
- Able to work independently and make decisions, escalating where and when necessarily and appropriately
- Standard Network Knowledge (how printer is connected on LAN/Wireless)
- Someone with a clear working knowledge of MPS (Managed Print Service) service infrastructure is preferred
- Knowledge with MS Excel
Critical Work Experience
- Has experience to manage service partner & has negotiation skill
- Customer mindset
- Someone with at MFDs and Photocopier technical experience; inclusive of operational process, coordination, and setup, planning and team management.
- Valid Class 3 Driving License (if available)
Qualifications
- Diploma/Degree in Engineering or Mechanical
