World renowned luxury fashion house invites dynamic individual to join the group as Regional Field Trainer!
Budget for this role: S$7000
Responsibilities
- Coaching and training at the heart of team performance
- Lead a culture of in-store coaching, with a priority on Client Advisors according to their needs
- You will observe interactions with clients on the floor and through active listening and questioning, you will coach individual team members to draw out their own solution to improve and develop
- You will support Store Managers in building individual coaching plans after performing gap analysis of their teams, and in coaching their teams on selling skills through coaching the coach
- Provide on-going feedback to Store Managers and HR on the performance/progress of individual team members
- Leverage on Voice results to coach individuals and support the store to improve root cause of dissatisfaction
- Drive key training initiatives, e.g. “Client Experience”, through active and sustained in-store coaching contributing to the culture of shop-floor focus and positive recognition
- In collaboration with Merchandising team, actively facilitate product training, including new launches, for store population. Develop skills of silhouette building combining product information with selling skills in order to optimize cross-selling. You will leverage on role play and on-the-floor coaching to enhance the benefits to the Client
- Ensure the Store Management team has full visibility on training activities (progress, required actions, concerns etc.) making recommendations as needed
- Manage and monitor the quality and impact of all in-store training via follow up, partnering with the Store Management team, maintaining an active shop floor presence to observe subsequent implementation and ensure true retention of training contents.
- Facilitate on-boarding of new comers
- Ensure a consistent on-boarding for all new starters
- Liaise with HR to ensure proactive planning for new employees
Requirements
- Degree / Diploma in any field
- Store management experience preferred
- Keen interest in the fashion industry & technical product & trend awareness
- Retail experience in a management or training capacity
- Excellent written and verbal communication
- The ability to form effective working relationships
- Outstanding time management skills
- Proactive approach to tasks
- Ability to work autonomously as well as part of a team
Interested applicant, kindly submit full-detailed resume to [email protected]
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