Job Responsibilities:
- Responsible for Precious Metal forecasting, planning to be in-line with budget. Coordinating and reporting of Precious Metal position and liaise with refineries and other dept in the value chain.
- Ensure term and clause stated in the contract is abide.
- Process Sales order to factory based on Customer’s demand, update into ERP system, maintain customer order reports and follow up closely with production and customer on the order status.
- Co-ordinate with sales, product manager & production control planner to meet customer requested deadline and highlight any potential misses and follow up with planner on recovery plan.
- Process Previous Metal transaction for order and shipment in the ERP system. Verify and send pool account statement to customer on monthly basis.
- Co-ordinate with control planner, quality & warehouse to ensure shipment are met on time.
- Process RMA for all type of returns for customers.
- Monitor target expiry after shipped based on contract term.
- Manage OTD report and Forecast report.
- Track all orders and movement for records
- Attend to customer’s calls and inquiries.
Job Requirements:
- At least Diploma/ Degree in business Management or equivalent.
- Minimum of 3 years’ experience in customer service in a manufacturing environment.
- In-depth knowledge of ERP (SAP) system is required.
- Proficient in MS Office Applications.
- Ability to read, interpret and speak professionally.
- Ability to write clear and concise reports and correspondence.
- Ability to define problem/issues, collects data, establish facts and draw valid conclusions.
- Effectively bilingual in English and Mandarin (to liaise with Chinese speaking stakeholders).
- Positive and customer-centric.
