- Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
- Ensure that all standards and steps of service are met through all guests interactions.
- Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Ensure that all standards and cash handling procedures are met.
- Assist the restaurant manager with working closely with Marketing Manager to ensure that all promotions updates are done in a timely matter.
- Assist the Restaurant Manager in planning and setting up special events and Lounge (e.g. Beer, wine and spirit dinners, Mother’s Day, Easter, Father’s Day, Thanksgiving, Christmas, Graduation, New Years, Holiday Events, etc.).
- Observe performance and encourage improvement where necessary.
- Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques and guest interaction.
- Ability to communicate in English, both orally and in writing, with guests and employees.
- Ability to work under pressure and deal with stressful situations during busy periods.Interaction with all types of people.Should know the basics and essence of a good customer relationship.
- Manage and oversee all storage supplies for the restaurant.
- Should be able to set priorities right in the day-to-day running of the restaurant.
- Must be an excellent team player.
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