Sr. SAP Concur Consultant -
Key Responsibilities:
1. Troubleshoot issues reported by users and develop bug fixes
Handle tickets reported in a timely manner with high quality solutions.
• Resolve incidents to meet aggressive resolution targets defined by service level agreement.
• Identify and/or resolve root causes for incidents and defects with help from teammates or developers.
• Analyse and propose optimal design changes to improve the existing solution.
• Create GAPs where appropriate and follow up with project team.
• Provide Analysis, Configuration, Testing, Rollout, Training and Documentation when involved in project work.
• Develop and drive the implementation of Concur best practices and standards. Engage and support good experience exchange between sites.
• Participate in knowledge transfer from Projects and provide feedback to solution.
• Analyse ticket bank for possibilities: of the future improvements, documentation update, training demands to keep high level of super user competence.
2. Stakeholder Management
3. Deliver GAPs collaboration with Global Process team
4. Develop team competence
Job Requirements:
Must Have Skillset
• Min 5 - 8 years’ experience of SAP Concur as System Analyst with good understanding of Concur process & functionality. i.e. Concur administration, Concur Travel, Trip Request and Expenses.
• Experienced with at least one or two Concur implementations.
• In the end-to-end implementation, undertaken roles in all key phases from Project Preparation, Business Blueprint, Realization, Final Preparation, Go Live & Support.
• Excellent understanding of integration with ECC and SAP S4.
• In-depth knowledge of ITIL processes such as Service Design, Service Transition, etc.
Good to have Skillset
• Good knowledge of Concur Configuration.
• SAP FICO Certification is a plus.
• Basic ABAP skills - able to write program’s specification for interface is a plus.
Soft skills
