Provide ongoing sales training and coaching to staff to enhance their selling skills and product knowledge. Conduct regular sales check motivate and educate the team. Ensure staff are knowledgeable about current promotions, services, and products.
Oversee daily spa operations to ensure a seamless and high-quality customer experience. Manage staff schedules, appointments, and workflow to maximize efficiency. Ensure the spa is clean, well-maintained, and compliant with health and safety regulations. Handle customer inquiries, complaints, and feedback promptly and professionally. Manage inventory levels and order supplies as needed to ensure smooth operations.
Manage the spa’s budget, including expenses, payroll, and revenue tracking. Prepare financial reports and present them to senior management. Ensure all financial transactions are accurately recorded and reconciled. Maintain accurate records of client treatments, sales, and inventory.
Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
Ensure customer satisfaction by addressing client needs and promptly resolving any issues Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary Regularly evaluate service quality and client satisfaction and make necessary adjustments
Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand
Outstanding customer service skills Leadership and team management experience Understand and create financial reports, budgeting, and marketing strategies
Develop and implement strategies to meet and exceed sales targets. Monitor sales performance and analyze key metrics to identify areas for improvement. Create promotional and marketing plans to drive revenue and attract new clients. Maintain a strong understanding of all spa products and services to effectively sell and promote them.
