Role Responsibilities
- Ensure software applications and services are running smoothly on a day-to-day basis.
- Develop and implement policies, procedures, and duty rosters for teams to ensure personnel back up for maintenance of services, some of which are 24x7.
- Identify & understand business needs and provide solutions to address the needs.
- Ensure System Service Level Agreement (SLA) are met.
- Ensure third parties licenses are renewed timely.
- Ensure third parties fulfil their contractual obligation.
- Manage the project scope, schedule, cost, and resources.
- Ensure system or product readiness for smooth deployment, adoption, and operations.
- Ensures completion of documentation and filings to facilitate operation processes.
- Propose improvements to continuously address changing business needs.
- Constant engagement of stakeholders to align and manage expectations.
- Monitor team members' work levels and review work performance.
Role Requirements
- Degree/Diploma in Computer Science/Information Technology or an equivalent with a minimum 5 years of experience as an Operations Project Manager.
- Prior working experience in IT business analysis, application solutioning design and testing.
- Supported or managed at least one software or project in maintenance mode.
- Supported or managed at least one software or project for public sector clients.
- Strong analytical & problem-solving skills with a high level of initiative.
- Able to engage stakeholders and manage their expectations.
- Able to understand and interpret requirements leading to technical implementation.
- A team-player who is resourceful, takes ownership, and is highly collaborative.
- Ability to work under pressure and meet tight deadlines.
- Detail-oriented, data-driven, customer focused, and a quick learner. Strong verbal and written communication skills.
- Good documentation skills and business acumen.
- Can work with minimum supervision and is adaptive & open to change.
- The Operations Manager shall have the experience in Application Architecture (Database Tier and Application Tier) and well versed in Amazon Web Services. Experiences in SQL, HTML, Java (JS2E/J2EE) and JavaScript would be advantageous.
- Familiar with CI/CD Pipelines.
Good to have:
- Project Management (eg. PMP) or Agile (eg. CSM or CSPO) Certification.
- Business Analysis Certification (eg. Certified Business Analysis Professional)
- Use of Confluence and JIRA for managing projects collaboratively.
