Full Time position
Work location in Senoko area
5 day work week
Responsibilities
Order Processing
Orders / Goods Returns Processing
- Process Purchase Orders from customer’s portal, email, fax, WhatsApp & phone call
- Sync orders from salesperson's devices for General Trade customers
- Generate Summary Picking list and forward to Warehouse
- Generate Delivery Order (DO) for Delivery / Collection on Samples, ECR Pallets etc.
- Generate Goods Return note (GRN) for all Trade Customers
Administrative
- Generate customers Statement of Accounts (SOA) and send to customers via email, fax and print out hard copy for Salesman
- Creation of New Customer Account, Update Customer Status and Account Closures in the system
- Scan & Email all customers Purchase Order received to Brand Managers
- Printing of Carton / Product Barcode labels
- Any other office admin duties as assigned by Management
Operation & Delivery
- Answer incoming calls and attending customer complaints and enquiries.
- Attending door step queries and receiving of incoming Parcel and Guest
- Generate Daily Delivery Summary report
- Booking of truck from transporter for delivery
- Booking of Delivery schedule (Online) & Loading Bay reservation for JEM, Jewel, MBS etc
- Assist driver on issues encounter during the delivery
- Coordinate with Warehouse staff on inventory status and amend the invoice accordingly
- Goods on out-of-stock status, update customers upon order received via email / call and salesman via WhatsApp in the group chat
Requirements
- Min. qualifications 'O' level and above
- Min. 2 yrs administrative experience is required
- Proficient in Microsoft Office
- Strong organizational and multitasking skills
- Proactive and able to work independently & as a team player
- Excellent communication and interpersonal skills
- Singaporean & PR only
