Responsibilities
- Communicate with customers on all aspects of orders, such as delivery commitments, pricing and engines status.
- Develop overall support packages for commercial issues encountered by customers.
- Accountable for accuracy and timeliness of all invoices.
- Ensure payment for completed work is in line with contractual obligation.
- Resolve invoice queries in line with agreed business objectives.
- Administer warranty claims on behalf of customers.
- Represent customers in internal meetings to ensure customers’ requests and concerns are duly addressed.
- Conduct periodic business reviews with customers.
- Manage ad-hoc requests from customers, including organising line support and parts trading.
- Work closely with various internal and external stakeholders to identify cost saving opportunities.
- Driving or supporting the identification of activities, measures and projects that are required in the wider business to support continuous improvement.
- Ensure that Customer Business Excellence is delivered throughout the business.
Requirements
- Possess a degree, preferably in Engineering with two years of experience in aerospace business.
- Excellent team member, proactive in managing issues and possess sense of responsibility and ownership in his/her work and results.
- Ability to build relationships both internally and externally.
- Proficient in MS Office applications and Office 365 platforms, experience in SAP will be advantageous.
- Excellent interpersonal and communication skills.
- Able to work independently in a fast-paced environment.
- Multi-tasking, highly motivated with strong drive to succeed and exhibit a high level of integrity.
- Enjoy problem solving
