In a nutshell
This gig is all about optimising, developing, motivating and retaining high performing and happy team members – from defining a centralised training calendar across all departments, designing materials, delivering training and supporting managers with succession planning, through to creating and maintaining a dynamic workplace culture that supports the achievement of results for Virgin Active in particular focused around “Customer Experience” and will fit well with our culture.
This people person will be able to spot Virgin talent from 100 metres away, know how to develop them… and hold on to them.
A day in the life
- Develop, create and provide training competencies and scope needs to development team to deliver our business strategy and People Promise.
- Conduct training needs analysis and advise on course content, training delivery, training vendor relationships, course participation, training logistics and programs in the areas of mentoring and coaching.
- Collaborate with HOD to deliver the performance review approach and ongoing succession development.
- Design, develop and update training materials to support customer experience strategy across all department.
- Deliver training sessions, seek feedback from participants and communicate action plans.
- Update training register to track training module completion and prepare training stats for regular internal analysis.
- Review succession pipeline and support managers to identify gaps
- Support and monitor service across all clubs/departments.
- Encourage and actively work with team members to promote and maintain a dynamic workplace culture that supports the achievement of results for Virgin Active.
- Design, develop progression and monitor program for identified Hi-potential within the organisation.
- Support the Performance Management System include monitoring of KPIs and year-end performance review
- Plan and support employee’s engagement initiatives
- Be the champion for Employee Value Proposition fostering career development, supportive work culture, etc.
To land this gig… and your ongoing mindset
- You have aligned experience. Your’re used to handling really sensitive information and you’re super organised.
- You immerse yourself into the detail and are known for being meticulous. A+ for you.
- You’re people focused. You got a kick out of making everything work behind the scenes to create an incredible experience for people which make people go wow!
- You have a strong commitment to delivering customer service for your team and are patient, level-headed, cool under pressure and don’t get flustered easily.
- You're a detailed super human and compliance is your middle name.
- You are self-assured. You write well. You speak eloquently. You Know who the right person to answer someone’s query is and you’re comfortable.
- You are driven. You’re perceptive, you ask questions and you strive to understand
