Your Mission: As our Senior Desktop Technical Support Engineer based in Singapore and reporting to the APAC Desktop Support Manager your role will be pivotal in providing day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures, and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
Make Your Mark: How You Will Drive Change:
- Coordinates and provides day-to-day technical desktop support to associates.
- Manage the technical desktop fulfillment activities including laptop/MacBook provision, upgrades, standard maintenance, standard hardware support.
- Perform routine system monitoring, health check and maintenance for pro-active management of IT system & services to drive improvement actions.
- Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions.
- Identify issues, propose solutions, and test new technologies or process changes.
- Performs advanced troubleshooting techniques to address complex technical issues.
- Liaise with internal and/or external service provider and vendor for any troubleshooting, maintenance, optimization, implementation/deployment cycle of client related issues.
- Define and standardize procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments.
Your Toolkit: Skills That Make a Difference
Essential for your Success:
We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Don't worry if you don't tick all the boxes – apply anyway! Your experience is more than just a list of technical skills.
- Degree in Information Technology, Computer Science, or 5+ years IT client services support industry experience.
- Experience within a Microsoft Windows 10/11 environment. Microsoft Certified Solution Associate (MCSA) for Win 10/11 is advantageous.
- Deep knowledge in client computing (hardware and end user application), network and voice technologies.
- Experience in configuring, operating, and optimizing IT client services for a mission critical business environment.
- Experience in IT networking, video conferencing, VoIP technologies and wireless operations.
- Preferable experience in JAMF, SCCM and Intune.
- Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.
- Ability to lead small project group with team of engineers, technician, or intern to ensure smooth daily system operation and improvement projects.
