- Project deployment for customers' Enterprise IT Network Services.
- Work closely with Project Manager to fulfil project deliverables.
- Execute, monitor and assist in the installation and ongoing support and maintenance of all hardware, software and networks in project delivery.
- Responsible for supporting operational systems satisfying contractual Service Level Agreement
- Establish TAC cases with principal vendor in complex problem till resolved. Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
- Diagnose and rectify technical issues.
- Perform and manage routine preventive maintenance and operational activities promptly and effectively.
- Documentation skills include creating and updating detailed solution design, installation and maintenance documents. Provide up-to-date project documentation and reports.
- Perform standby duties if required.
Requirements
• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Be customer and service oriented, positive working attitude.
• Possess CCNA / CCNP certification
• Good Knowledge of following products will be advantageous: Cisco switches, IXIA, NTP, SMS Gateway, Data Diode, F5, Solarwinds
• ITIL certification will be an added advantage
