Purpose of Position
Provide a pro-active and comprehensive service to the customer in all aspects of export and ocean freight forwarding services provided by DSV Air & Sea.
Key Tasks
- Adhere to the Company Code of Conduct in daily endeavors for DSV Air & Sea.
- Registration of shipments into the forwarding system CW1 on time and accurately
- Update all systems - internal/ external with shipment data
- Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc.
- Ensure all security arrangements and procedures are met
- Verification of the completeness and accuracy of all forwarding documents
- Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
- Obtain dangerous goods approval from carrier where necessary
- Work and Monitor Permit Declaration activity with permit declaration vendor
- Coordination of customer booking requests at origin and destination (call forward)
- Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
- Correspond and follow up on emails.
- Follow cargo/shipment irregularity handling procedures
- Escalation of all impediments to processing to direct reporting manager.
- Adherence to customer specific SOPs.
- Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
- Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
- Participate in company projects and initiatives as required
- Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo
- Engage and initiate discussion with local and regional procurement on rates and space
- Backup for the other team members as when necessary
- Sorting and uploading of documents into eDoc.
- Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
- Verify vendor/intercompany invoices and raise disputes for incorrect invoices
- Ensure shipment costs are updated correctly in CW1
- Ensure timely invoicing of shipment as per company KPI
- Handle invoice disputes or queries in a timely manner
- Monitor and update respective sale personnel on the validity date of all customers’ quotations
- Any other job-related tasks as assigned by the superior.
- Adherence to the Code of Conduct policy of the DSV Group
Competencies
- Functional know-how in Customer Service Exports / Imports
- Operational know-how (Document Processing Ocean)
- Operational Understanding (Customs Clearance)
- Understanding of DSV Export / Import Products
- Understanding of legal/regulatory/statutory environment
- Business acumen
- Microsoft Office
Experience & Education
- With at least 1 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
- Intermediate to advanced MSO applications
