Customer Service Manager
The Role
· Oversee daily operations, planning, and assigning tasks to ensure optimal staffing levels.
· Develop and enhance team performance through coaching, feedback, and setting performance and development goals, while recognizing and rewarding excellence.
· Train team members to ensure compliance with standards and provide them with the necessary tools for efficient work.
· Foster teamwork and quality service through daily communication and coordination with other shifts and departmental management.
· Interact with customers and build rapport to keep them as loyal customers
· Encourage team member involvement in community organizations, activities, and businesses.
· Develop and implement action plans to promote environmental consciousness and reduce the hotel’s carbon footprint.
· Perform other duties as assigned and may serve as manager on duty.
· Assist the Managing Director in monitoring operational plans to achieve optimum guest satisfaction, sales potential, and profitability.
· Assist the Managing Director in recommending capital improvements that enhance the hotel's assets and foster brand loyalty.
Job Requirements
· O level and equivalent
