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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Officer - 12-month contract
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Customer Service Officer - 12-month contract

Evo Outsourcing Solutions Pte. Ltd.

Responsibilities


  • Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
  • Ability to understand customers’ needs and provide appropriate solutions and attention.
  • Identify cross-sell opportunities during customer interaction.
  • Consistently deliver quality service to our customers to achieve total customer satisfaction.
  • Solicit customers feedback and identify problem trends for improvement actions.


Skills/Requirement

  • Minimum of ITE, 'O' levels. Open to consider Entry Level agents/officers ( training will be provided )
  • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
  • Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
  • Good analytical skills; passion for working and is good in working with numbers.
  • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
  • Passion for working, responsible and with good working attitude.
  • Proficient in PC skills including MS Office applications.
  • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

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