The Account Coordinator will work closely with the Client Service team to source and prepare quotes for client proposal
and presentations. They will also oversee the general ordering and production management.
Team Player
• Purpose driven; together, we inspire people and brands to be read, imaginative &
impactful
• Other related tasks as required
Key Responsibilities
• Source, quote and prepare proposals and or presentations ensuring accurate
costing and records
• Arrange samples as required
• Oversee order and production management
• Coordinator all delivery requirements, e.g. couriers, quoting, booking,
troubleshooting
• Job costing system administration, e.g. create jobs, prepare costing sheets, update
job status in line with production milestones, raise supplier POs, receipt supplier
invoices
• Brief and manage adhoc jobs for inventory programmes
• Ensure all relevant costs of the product is correctly recorded (including decoration,
packing, set up and delivery charges)
• Complete three quotes to determine best price for products
• Prepare quotes within one working day (up to three working days for complex
quotes) and share timeframes with relevant stakeholders
• Send purchase orders to suppliers
• Maintain accurate records in WIP and shared drives for stakeholder visibility
• Update client service team with all ETAs on pre-production samples
• Undertake weekly active job reviews and update due dates as required
• Ensure the Quote Budget (Q/B) costs match the purchase before committing to
RTC (ready to close)
• Escalate supplier disputes to account owner if issue is no resolved within two
working days
• Share dispatch and tracking details of POs to relevant stakeholders
Key Skills & Experiences
• Minimum of higher school education, preferably tertiary education in Business, Administration or Management
studies
• 3 to 5 years’ working experience in a similar role
• High level of interpersonal skills with positive attitude
• Strong communication, project and time management skills
• Highly responsive to client needs; demonstrated commitment to quality customer service
• Strong knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
Attributes
• Ability to think laterally – be flexible and adaptable to changing situations
• Ability to work effectively under pressure
• Can-do attitude
• Proactive team player
• Empathy
• Trustworthiness
• Process driven
• Sense of humour and energetic attitude with a willingness to learn and develop
