About the Opportunity
In this role, the successful incumbent will provide support, direction, and oversight of the day-to-day operations ensuring the operational performance of the clinic and delivery of high-quality service at our My Family Clinic branches.
What You'll Be Doing
- Oversee day-to-day operations of the clinic; including and not limited to team supervision in their execution of daily activities, managing staff rosters, resource planning and slots management.
- Train and guide junior staff on daily operations, safety procedures and customer service standards to ensure that they can perform efficiently.
- Oversee the clinic’s finance and administration matters including ensuring files and information are organized and petty cash, billings and cash are accounted for and updated to the relevant department.
- Perform frontline services, clinical support and any operational duties during peak hours or when there is a shortage of manpower.
- Manage the housekeeping of the clinic to ensure its tidiness and cleanliness.
- Manage medication, consumables and equipment inventories including ordering and conducting inventory checks.
- Manage telemedicine duties when required.
- Review and improve existing workflow and drive new policies and procedures in the clinic.
- Perform any other ad-hoc projects as assigned.
What We Are Looking for
- NITEC/Higher Nitec/GCE 'N' or 'O' level, with 3 years’ experience in outpatient GP Clinic and with Supervisory/management experience.
- Advanced knowledge in relevant Government and Insurance schemes and subsidies.
- Strong knowledge on MOH regulatory requirements for GP Clinic, insurance providers program and process.
- Able to supervise, motivate and lead your team effectively.
- Proven ability to work flexibly with changing priorities and deliver high-quality customer-focused service.
- Possess strong interpersonal and communication skills.
- Familiar with clinic management application.
- Ability to commit to 40 hours' work week based on GP Clinic's operating hours.
We regret to inform that only shortlisted applicants will be notified for an interview.
To learn more about our Organization, please visit:
- https://alliancehealthcare.com.sg.
- https://www.myfamilyclinic.com.sg.
