Role Summary:
We are looking for a passionate General Manager in our Pub to loves people, understands the art of hospitality, and thrives in a fast-paced environment. You'll be responsible for leading our talented team, crafting memorable experiences for our guests, and ensuring the smooth and efficient operation of our pub.
Key Responsibilities:
- Plan and manage group and membership events, enquiries and related functions.
- Inspire and motivate the pub team to deliver top-notch service and foster a positive, inclusive environment.
- Manage, coordinate and execute special events and promotions to enhance our bar's reputation.
- Engage with guests to create a welcoming and vibrant atmosphere. Handle guest inquiries and feedback in a timely, friendly and efficient manner.
- Oversee daily pub operations, including inventory management, scheduling, and ensuring compliance with health and safety regulations.
- Train, mentor, and develop bar staffs to enhance their skills and maintain high standards of service for patrons.
- Monitor budgets, sales, and profitability. Implement strategies to maximize revenue and control costs. Handle cash and credit card transactions from guests.
Requirements:
- Minimum 3 years experience as a Pub Manager or similar role.
- Excellent leadership, interpersonal skills, computer, problem-solving, and customer service skills.
- Strong knowledge of cocktails, wines, spirits, and pub and membership operations.
- Exceptional organizational and multitasking abilities.
- Willingness to work during peak hours, including nights, weekends, and holidays.
