HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Assistant Director of Revenue Management
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
REVENUE MANAGEMENT STRAGEGY SUPPORT
- Support the Hotel Management and Executive Director of Revenue Management to develop and maintain the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods through cooperation with sales & marketing team and optimal use of revenue management systems and channels.
REVENUE MANAGEMENT PERFORMANCE
- Analyze in detail the hotels results and performance (average rates, occupancy rates, RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index, market penetration…), pricing and availability as a basis for future tactical decisions with the Hotel GM. Run scenarios to determine optimized actions for contracts and business mix changes
- Perform both high level and by day forecast for both hotels and manage the forecast adjustments, uploading and reporting through Accor systems.
PRICING, PLANNING & DISTRIBUTION OPTIMISATION
- Take daily decisions to optimize the hotel turnover. Decisions in terms of pricing, inventory management (RMLs open/close), group quotation, distribution channels... Ensure that these recommendations are implemented in reservation and reception, and that systems (PMS, CRS/TARS, RMS) are updated accordingly.
PMS/CRS MANAGEMENT & OPIMISATION
- Maintain and optimize reservation systems including Opera Cloud and TARS with accurate tracking and delivery of rates to all distribution channels.
REVPRO CULTURE
- Ensure that a “RevPRO culture” is spreaded in the hotel, through the animation of weekly Revpro meetings and regular coaching and training sessions for the hotel teams
TEAM DEVELOPMENT & GROWTH
- Provide coaching and development for the Revenue Management team to support career progression and growth.
OTHER RESPONSIBILITIES
- Pricing and distribution loading across all systems and tools
- Cover responsibilities for the Executive Director of Revenue Management when out of the office
- All other duties as required
Qualifications:
- Minimum of 6 years of relevant experience in the Revenue Management function
- Strong working knowledge of IDEAS, OPERA CLOUD and other revenue management related platforms and systems
- Knowledge of Accor TARS system is a plus
- Strong working knowledge of Mircosoft Office including PowerPoint and Excel
- Results Orientated
- Analytical/Conceptualization/Strategic Thinking
- External and internal environment understanding
- Ability to work effectively and contribute in a team
- Great communication, presentation and influencing skills
- Customer/Commercial focus
- Team support and development mindset for the team
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Self-motivated and energetic
