Job Summary:
The Operations Manager is responsible for ensuring the overall quality and efficiency of the cleaning services provided by ALMO RADIANCE PRIVATE LIMITED. This role involves developing and
maintaining high-quality standards, managing operating procedures, and overseeing effective on-thejob training (OJT) for staff. The Operations Manager will work closely with the Director and other
team members to ensure seamless operations and customer satisfaction.
Key Responsibilities:
1. Quality Standards Monitoring:
- Regularly inspect cleaning and maintenance tasks to ensure they meet company standards.
- Implement quality control measures and address any issues promptly.
- Collect and analyze feedback from clients to continuously improve service quality.
2. Operating Procedures Management:
- Develop, implement, and update standard operating procedures (SOPs) for all cleaning
operations.
- Ensure all staff members are well-versed in these procedures and comply with them consistently.
- Review and optimize procedures to enhance efficiency and effectiveness.
3. On-the-Job Training (OJT) Oversight:
- Design and oversee comprehensive OJT programs for new and existing employees.
- Ensure training covers proper use of cleaning equipment, safety protocols, and effective cleaning
techniques.
- Monitor training progress and provide additional support and resources as needed.
Qualifications:
- Diploma in Business Administration, Management, or a related field.
- Proven experience in operations management, preferably in the cleaning services industry.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to develop and implement effective training programs.
