- Lead People Services team to provide support to all in a consistent, accurate and timely manner. This includes areas such as licensing matters for designated job groups and HR contact channels to service employee queries and requests.
- Lead the office that implements, sustains, and continuously reviews programmes that enhance the service and quality standards of GSS.
- Ensure the services are delivered in compliance with HR policies and Singapore legislation requirements.
- Ensure that GSS service level agreements (SLA) and key performance indicators (KPIs) are consistently met, reviewed and revised when appropriate.
- Analyse, suggest, design and implement work processes and system enhancements to continuously fine-tune the quality of work performed by GSS. This may be within the immediate scope or the wider GSS scope and may involve the need to influence and convince multiple stakeholders to adopt the designed solutions.
- Manage the performance, competencies and morale of the team, coach the team members so that they could continuous improve on service delivery and the handling of complex issues independently.
- Actively participate in GSS strategy development and drive change management in GSS when organisational changes are introduced.
- Represent GSS as the key point of liaison for the assigned institution on matters relating to GSS service delivery and implementation.
- Any other duties deemed reasonable and necessary by the business.
Candidate Requirements
- Degree in Human Resource or Business-related qualification.
- At least 12 years of HR experience of which 8 years are HR Operations experience and with in-depth knowledge of Singapore statutory requirements.
Interested and qualified candidates, please send in your application to [email protected]
Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C4599
