Responsibilities:
Verify room status on morning report; report discrepancy of rooms; prioritize and update status of checkout rooms.
Prepare and distribute assignment sheets to assigned staff and review priorities.
Ensure that cleanliness and condition of each area meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected.
Inspect supply levels, cleanliness and organization of floor closets. Assign designated personnel to rectify any deficiencies.
Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
Carry out other tasks as assigned by the supervisor
Requirements:
Minimum N or O level qualifications
Minimum two years experience in a similar role in the hotel
A proven track record of maintaining superior standards of hotel cleanliness in a previous position or hotel
Able to work on rotating shift, public holidays and/or weekends
Meticulous and has an eye for details
