The Housekeeping Attendant plays a crucial role in maintaining cleanliness, hygiene, and overall tidiness in guest rooms and public areas of the hotel.
Key Responsibilities:
Room Maintenance:
· Clean and tidy guest rooms, including making beds, changing linens, and replenishing amenities
· Ensure all surfaces, furniture, and fixtures are dusted and sanitized
Public Areas:
· Clean and maintain the cleanliness of public areas, such as lobbies, corridors, and restrooms
· Vacuum, sweep, and mop floors as needed
Stock Replenishment:
· Ensure that all necessary supplies, such as towels, toiletries, and linens, are well-stocked in guest rooms
· Report any shortages or defects in supplies to the Housekeeping Supervisor
Laundry Coverage:
· Cover laundry duty, including the meticulous collection and delivery of guest laundry
· Conduct a thorough count of soiled linen and ensure the efficient distribution of freshly cleaned linen to uphold the highest standards of guest satisfaction
Guest Interaction:
· Interact with guests in a courteous and professional manner when encountered
· Respond promptly to guest requests for additional items or services
Equipment Maintenance:
· Properly use and maintain housekeeping equipment, including vacuum cleaners and cleaning tools
· Report any malfunctioning equipment to the maintenance department
Defect Identification:
· Identify and report any defects, damages, or maintenance issues in guest rooms or public areas
· Report any lost and found items to the Housekeeping Supervisor
Security and Confidentiality:
· Adhere to security and confidentiality policies when entering guest rooms or handling personal belongings
· Respect guest privacy and confidentiality
Safety Compliance:
· Follow safety procedures and guidelines to ensure a safe working environment
· Report any safety hazards or concerns to the Housekeeping Supervisor
Shift Reporting:
· Provide shift reports to the Housekeeping Supervisor, highlighting completed tasks and any outstanding issues
Team Collaboration:
· Collaborate with other housekeeping staff and departments to ensure a coordinated and efficient workflow
Qualifications and Requirements:
· No experience required but previous experience in housekeeping or a similar role is advantageous
· Physical fitness and stamina to perform manual tasks and stand for extended periods
· Attention to detail and a strong work ethic
· Ability to work independently and as part of a team
· Excellent time management and organizational skills
· Understanding of safety and hygiene standards
· Good communication skills
· Flexibility to work in shifts, including weekends and holidays
· Able to start work immediately or short notice will be an advantage
We welcome walk-in from Monday - Friday, 0900hrs - 1800hrs
