The candidate will manage the accounts receivables, debt analysis and collection from various intermediaries. Key responsibilities will include:
- Responsible for prompt collection for all outstanding debts by performing outstanding debt recovery activities and monitoring overdue account receivables via calling, emailing, or other communications.
- Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
- Prepare reminder letters or appointment letters (if necessary)
- Prepare and perform/ allocate premium payment updates
- Prepare monthly/quarterly updates and analysis on outstanding cases
- Monitor all accounts for possible bad debt write-offs
- Liaise closely with intermediaries and internal / external stakeholders proactively to reduce credit exposure and build/foster strong relationships
- Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
- Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
- Prepares and collate the monthly / quarterly management statistics and analysis for business reporting.
- Perform statement reconciliation in a timely manner
- Achieve productivity, efficiency and quality in recovery work done
- Performs updates of standard operations procedures
- Collaborate with Business Owners and IT on systems enhancements/ projects
- Initiate process improvement initiatives, support and participate in system enhancements and testing
- Assist the Superior and support the operational business as required.
Requirements:
- Degree / Diploma holder
- Min 1 year of credit control experience
- Preferably knowledge in PowerBI, Power Query, coding skillset
- Good knowledge in MS Excel
- Familiarity with bookkeeping and basic accounting procedures
- Proactive, good interpersonal, communication and analytic skills
- Highly organized, attention to details
- Fast learner who is able to multi-task
- Pleasant, positive personality, enjoys collaborating with others and a team player
