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Jobs in Singapore   »   Jobs in Singapore   »   Guest Relationship Executive
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Guest Relationship Executive

Compass Group (singapore) Pte. Ltd.

Compass Group (singapore) Pte. Ltd. company logo

Job Responsibilities:

  • Adhering compliance of the client's and Compass Group Singapore policies and procedure
  • Provide a “best in class” service to all clients
  • Conduct a professional and friendly customer service to ensure to answer customer and occupant queries around general Client information such as internal departments, locations/way finding and contact and timings of spaces within the building
  • To assist with functions / events, to ensure visitors expectations are met and exceeded prior to, during and assist to gather post event feedback
  • Executes conference room and event space set ups
  • Ensure meeting space are set up before every meeting
  • Ensure equipment, amenities and conference room facilities with defects are raised as work orders to relevant departments
  • Ensure that the reception area is clean, clear from health & safety hazards and the desk and team look professional and in accordance grooming standards
  • Answer the telephone in a professional defined manner
  • Escorts clients and visitors to the meeting rooms
  • Takes Beverage requests for meetings and sessions
  • Coordinate beverage requests with Tea Ladies
  • Coordinate with external vendors to be able to propose interesting campaigns/events and/or roadshows that will be of benefit to Client staff and their visitors
  • Know key transport routes to major locations including the other Client sites, the airport and key areas around Singapore.
  • Assisting with taxi bookings or providing shuttle bus info
  • Ensure these customers arrival and welcome is professional and their first entry point is engaging
  • Assist with Visitor collection and updating of relevant databases.
  • Manage all meeting room bookings in EMS and Outlook calendar
  • Assist in ad hoc/urgent meeting room bookings via Outlook CMS (Client Meeting Services).
  • Handle requests for room set-up on meetings, trainings, road shows, and functions
  • Update and verify accuracy of Outlook calendar for Events, Meetings and Workshops
  • Maintain meeting rooms/conference facilities clean, tidy and setup as per requirements
  • Ensure for any events, the event service delivers a total end to end service experience and proactive approach taken to conference/event service change requests or support
  • Be the main contact support for all visitors to the site, executing defines emergency and
    evacuation protocols
  • Administrate Front of House monthly reports and provide analysis of results. From the trends,
    create experiences and/or process improvements on a continuous basis
  • Complete any in-person learning or eLearning assigned by client, CBRE and Compass in a
    timely manner
  • Assist Hospitality Operations Manage with Back of House coordination, communication, and
    operations
  • Report any faulty equipment manage by Compass with it’s respective vendors
  • Manage and submit Compass vendor’s Permit to Work on site
  • Any other duties as assigned by the Hospitality Operations Manager

Health and Safety Responsibilities:

  • Adhere to Compass Singapore HSE and client’s systems and procedures
  • Follow all Emergency Response plans on site
  • Follow procedures for identifying, assessing and controlling hazards and risks
  • Adhere to and always maintain food handling standards and food safety plan
  • Participate and complete any client, CBRE and Compass HSE trainings assigned

Job Requirements:

  • Candidate must possess at least O Level / Diploma / Advanced / Higher / Graduate Diploma
  • Minimum 1 - 3 years’ experience in reception in a hospitality and/or corporate environment required
  • Experience handling executive club lounge would be advantage
  • Must present a professional and friendly image
  • Demonstrates proactive & professional approach to customer service
  • Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors
  • Able to work independently
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