Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements.
The IT Projects and Change Lead will ensure roadmap, demand, testing, change, adoption and ultimately value creation of the Customer, Channel and Consumer Product portfolio. She/He will manage the Proximity Specialist(s) who will be in charge of demand, testing and change management for their respective perimeters. She/He will report to the APAC Proximity Director, building jointly the strategy and long-term roadmap for the Customer, Channel and Consumer domains.
The IT Projects and Change Lead is the voice of the domains in the Management Entity. She/He animates the key user community in strong collaboration with global BPOs. She/He drives change management activities and support deployment of functional products. She/He has a deep knowledge of local legacy products.
Capturing affiliates needs and specificities on a specific product domain:
Collect, qualify and assess the local business demands and specificities, approve or reject them and contribute to the demand backlog review, prioritization and validation. Participate with Global Product teams in Value Mapping exercises, ideation sessions and Product framing analysis
Driving roll-out and change management activities for global products of their domain scope:
Set-up the size of roll-out and change management effort and perform related activities to ensure successful deployment & adoption of global products. Allocate resources at affiliate level to the Product Journey. Validate Test Scenarios and Cutover Plan to be performed at affiliate level.
Monitoring value realization and ensuring continuous improvement:
Monitor adoption and success realization, quality/quantify value delivered at affiliate level, coordinate the animation of the local community of key users & collect their feedbacks at key steps, ensure continuous improvement of products, connecting with Business Engagement Lead(s) & product teams, participate to change advisory board
Management and development of Proximity Specialists:
Lead and manage their team of Proximity Specialists, providing direction, coaching & support to help them achieve their objectives
Reporting Line (direct/indirect): ME Proximity Director (to report & discuss ME domain needs, domain top priority, align on ME strategy and 3Y roadmap)
Key internal stakeholders : Business Engagement Lead (to gather demands collected by BEL), Product Manager & Product Owner (to transfer new validated domain demands), Proximity Specialist (to collect feedback on Product adoption, and specific needs), Business Owners (to collect feedbacks, pain points and needs related to Domain Products) and Key Users (animate key users' community for the domain, and share the latest products updates and documentation)
Key external stakeholders : Local vendors such as Marketing Agencies
JOB REQUIREMENTS
Experience
- Expertise in the product domain scope, with a deep understanding of challenges in the product domain for their geographical scope
- Mastery of adoption/change management and testing/deployment methods & tools
- Strong experience in project management
- Experience in FMCG or other consumer industries and experience managing commercial stakeholders
- Stakeholder engagement & communication/animation skills
- Mastery of agile principles & associated ways of working
- Technical foundation (Systems Architecture, Data Analytics, Security…)
- Team leadership
