Responsibilities
We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.
- Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
- Reconcile cash drawers, count and package coins and notes daily
- Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
- Provide quality customer service to ensure a high level of customer satisfaction at all times
Requirements
- Diploma qualification or higher
- Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
- Proficient in Microsoft Office software
- Strong interpersonal and communication skills with a pleasant disposition
- Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
- Willing to work on a 5.5 or 6-day weekly schedule
- Prior work experience in banking is not required. Full training will be provided for all successful candidates.
