The General Manager is responsible for overseeing the daily operations of the hair salon, ensuring a high level of customer satisfaction, managing staff, and driving business growth.
Key Responsibilities
- Operational ManagementOversee daily operations of the salon.
Ensure compliance with health and safety regulations.
Maintain inventory levels and manage supplies.
- Staff ManagementRecruit, train, and supervise salon staff.
Conduct performance evaluations and provide feedback.
Foster a positive work environment and team collaboration.
- Customer ServiceEnsure exceptional customer service standards.
Address customer inquiries and resolve complaints.
Implement loyalty programs to enhance customer retention.
- Financial ManagementManage the salon’s budget and financial performance.
Monitor sales targets and implement strategies to achieve them.
Prepare financial reports and forecasts.
- Marketing and PromotionDevelop and execute marketing strategies to attract new clients.
Promote salon services and special offers through various channels.
Build relationships with local businesses and community organizations.
