Job Description:
Responsible for the service counter, troubleshooting, issue/re-image/return of client platforms (laptop/desktop) to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems.
• Perform service request queue/ticket related to client platforms.
• Perform in client platform patch/implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Provide systems related technical advice to customers or project team.
• Manage systems changes through change request process & provide status reports/service report to the relevant parties.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular service report to relevant parties.
• Established standard code of conduct/best practices to ensure operation consistency across project teams.
• Must have Skill: Windows 10/11
