The Leader, Retail Sales Operations Singapore will oversee all aspects of operations for Lixil’s showrooms in Singapore. This role requires a passionate leader capable of delivering exceptional customer service, driving sales, managing staff performance, and maintaining the brand's high standards. The incumbent will also play a key role in the strategic development of the store, fostering strong client relationships, and ensuring profitability
You Will:
Sales
- Responsible for driving sales strategies and achieving store targets, without compromising the brand image
- Analyze sales reports and implement strategies to boost sales and optimize profitability
- Develop and implement sales campaigns/events in collaboration with marketing team to drive consumer traffic to the stores
Management
- Lead, motivate, and coach the store team to meet and exceed performance expectations
- Conduct performance appraisals and set clear career development paths for team members
- Deliver outstanding service standards and continuously seek to elevate the in-store experience for customers
- Handle any escalated customer concerns with tact, diplomacy, and professionalism
Operations
- Oversee the smooth operation of daily store activities, including opening/closing procedures, procurement and payment reconciliation procedures, and security measures
- Manage inventory levels and ensure optimal stock control in alignment with demand
- Maintain store visual standards in accordance with brand guidelines
- Develop in-store processes and training plans to optimize operational efficiency
Compliance and Reporting
- Ensure compliance with company policies, health and safety regulations, and local laws
- Prepare timely and accurate sales, operational, and financial reports for the corporate office
You Have:
- Minimum of 5-7 years of experience in luxury retail, with at least 3 years in a managerial role.
- Bachelor's degree in Business, Retail Management, or a related field is preferred.
- Strong leadership and team management abilities.
- Deep understanding of luxury retail operations and high-end customer service.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving skills with a results-oriented mindset.
- Proficient in utilizing Microsoft/Google Workspace and CRM tools
- Passion for luxury products and trends.
- High level of professionalism, attention to detail, and customer focus.
- Ability to work in a fast-paced and dynamic environment while maintaining brand integrity
