- To provide quality day-to-day L2 Production support for Java/Web-based application.
- To coordinate and support infrastructure maintenance activities.
- To manage implementations of new application releases, adhering to the best practices of the release management process.
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain/improve service level & quality.
Skills and Experience Required: -
At least 2 years working in an L2 Application Support Environment.
Mandatory/Core technical competency required:
Linux; Unix Shell Scripting
SQL (MYSQL/MSSQL)
OpenShift/Docker
Good to have experience:
AngularJS
ActiveMQ
Elastic Search
Application Monitoring Tools
CI/CD (Continuous Integration & Continuous Deployment)
Python
Microservices concept
Experience in application implementation projects in financial institutions would be advantageous.
- Strong analytical and problem-solving skills.
- Ability to perform impact analysis in a structured manner.
- Good verbal & written communication skills.
- Proactive and able to work independently and under pressure.
