Responsibilities:
- Provide technical support to customers via Phone, Chat, Email and onsite support
- Support handling will be 7x24 and rotating shift is required
- Diagnose faults and troubleshoot technical issues
- Communicate complex technical concepts in layperson’s terms
- Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
- Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
- Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
- Any other ad-hoc duties as required or assigned
- Continuous Learning in IT industry, particularly new security products and solutions.
Requirements:
- IT or relevant discipline
- 1 years+ technical experience, preferably in onsite technical support
- Experience with cybersecurity solutions deployment is preferred
- Strong communication skills particularly over the phone and with email
- Ability to work individually and within a highly collaborative team setting.
- Highly motivated, fast learner, passionate to learn new product solutions and technology.
Interested applicants please send your resume to [email protected]
Venessa Goh Wee Ni
Technology Recruiter
Recruit Express Pte Ltd
EA License No: 99C4599
RCB No.: 199601303W
EA Personnel Registration Number: R24124686
